Reference

How big128 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process payments through DANA, OVO or GoPay, and keep your account secure.

Account data kept secureDANA, OVO, GoPay payment data handled carefullyYour access rights explained clearlyData shared only as requiredContact path for data requests

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Rights

We use SSL encryption on every page and during every payment transaction, whether you are depositing via DANA, completing an OVO transfer or confirming a GoPay payment. Your account session is protected by OTP verification on login, and we flag any access attempt from an unrecognised device for a second check. Cookies help us remember your session preferences and measure which parts of the lobby you use most — you can manage cookie consent through your browser settings at any time. Data we no longer need is deleted on a schedule that follows applicable local law for eligible regions.

SSL Encryption

Every connection to your account and every payment via DANA, OVO or GoPay runs over SSL, so your data is encrypted in transit from your device to our servers.

Cookie Controls

We use session cookies and analytics cookies. You can turn non-essential cookies off in your browser settings without affecting your ability to log in or make deposits.

Data Retention Schedule

Account data is kept for the period your account is active plus any mandatory retention window under local law. When that window closes, identifiable records are deleted or anonymised.

Your Access Rights

You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion. These rights apply where local law and your eligible region permit them.

What Information We Hold and Why

big128 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, mobile number and the account details you submit when you register. When you fund your account through DANA, OVO or GoPay, our payment processor records the transaction reference and wallet identifier needed to confirm the transfer cleared. We do not

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store your full e-wallet PIN or password — those stay inside your wallet app. We also collect device and session data such as your browser type, IP address and pages visited, so we can detect unusual login patterns and keep your account safe. If you contact
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support, that conversation is logged against your account for follow-up. We hold this data for as long as your account is active and for the period required under applicable local law and eligible-region rules. After that period, identifiable data is deleted or anonymised. We do not
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sell your personal information to third parties. Data may be shared with payment processors, fraud-screening services and regulatory bodies where local law requires it — and only to the extent necessary for those purposes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACTS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. Include your registered email address and the nature of your request so we can locate your record quickly. We aim to respond to all data-related requests within the timeframe required under applicable rules for your eligible region.

Team online

Live Chat

Open the chat widget in your account dashboard to send us a data request directly. Have your registered email ready so we can pull up your record without delay.

Email Support

Send your data access or deletion request to our support address listed in your account settings. State your request clearly and we will confirm receipt and next steps.

Account Settings

Some data corrections — like updating your mobile number or email address — can be handled directly inside your account profile page without contacting support.

Common Questions About Your Privacy at big128

These are the questions we hear most often about how we handle personal data. If your question is not covered here, use the live chat or email path listed above — we will get back to you with a direct answer tied to your account.

We collect your name, email, mobile number and device details at registration. Payment data — such as your DANA or OVO transaction reference — is recorded when you make a deposit or withdrawal.

Payment data is shared only with the processor handling your transaction and, where local law requires it, with relevant regulatory bodies. We do not sell payment information to advertisers or unrelated third parties.

We keep your data for as long as your account is active. After you close your account, we retain records for the period required under applicable local law, then delete or anonymise them.

Yes. Send a request via live chat or the support email in your account settings. Include your registered email address. We will respond within the timeframe required for your eligible region.

Contact us through live chat or email with your account details and a clear deletion request. We will process it in line with local law — some data may need to be retained for a mandatory period before deletion.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can disable non-essential cookies in your browser settings without losing account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How big128 Handles Your Personal Data

Security, Cookies, Retention and Your Rights

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at big128

01 What personal data does big128 collect when I open an account?

02 Does big128 share my DANA, OVO or GoPay payment details with anyone?

03 How long does big128 keep my account data?

04 Can I request a copy of the data big128 holds about me?

05 How do I ask big128 to delete my personal data?

06 What cookies does big128 use and how do I control them?

Privacy Policy

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